- THE MAGAZINE
- CSTD MAGAZINE
A new workbook offering training in sales support skills for tile and stone businesses by Industry Expert Sunny McLean. The Basics is a workbook for high-end tile and stone or kitchen and bath showrooms that need well-trained and professional sales associates.
In today’s competitive environment, selling is not just about product and price anymore. A productive sales associate must meet the customer’s expectations for top quality service, professional knowledge and a competent, pleasant sales experience. The Basics enables a new-hire to develop important support skills and a more experienced associate to update their existing skills.
Written in a workbook format with lessons, illustrations, activities and tests, The Basics provides a self-managed program that can be completed in as little as eight hours of work time, spread over four weeks.
The Basics, the first workbook of its kind, is an essential training tool for every tile and stone business that wants to excel in service-oriented sales.
The book is soft cover and spiral bound, so that it opens and lays flat for ease in working. Pages are one sided so that the opposing page may be used for notes if so desired. There are approximately 115 pages. published 2010.