Home » Industry Standards and Documentation: Two Unknown Practices that Can Keep You in Business
Think about it! Following standards and methods established by your industry makes complete sense. So does keeping track of all the paperwork that flows through a project from bid stage to completion and final payment. Why is it that we often fail to do it?
The world is changing around us. We live in a litigious society. We don't have to like it. It is a fact of life. It is also a fact that if you get called into court for an installation failure, it is going to be expensive. It used to be that your word and a handshake were good enough for your customer. Believe me, this is no longer the case in most situations.
Recently, I received a call from a homeowner in the process of suing the tile contractor. They had done their homework. They were aware of the TCA Handbook for the Installation of ceramic tile. They also lived next door to an attorney. The contractor in this instance did not use a method approved in the TCA Handbook. However, this is not where he made his crucial mistake. Even though we strongly suggest to contractors to follow methods approved in the Handbook, we acknowledge that many successful installations occur with methods not currently in it. The mistake that this contractor made was that he did not get in writing from the manufacturer that his method was recommended and that they would stand behind it. Basically, the contractor assumed all the risk in this installation. Do you really want to do this? In this instance, the home was valued at several million dollars and the tile installation was over $40,000. Even if the tile contractor was not at fault in this failure, how do you think it is going to stand up in court? Unfortunately, this happens all the time.
In this issue of TILE Magazine, we explore outdoor tile installations, from extravagant entertainment areas to grandiose entries. We also delve into surface prep, where you can find a range of new products that are available on the market. And don’t forget to check out our product showcase from TISE 2021, which details all of the new product introductions for this year from manufacturers all over the world.