This new workbook, which offers training in sales support skills for the tile and stone sector, is written by industry expert Sunny McLean. This is a workbook for high-end tile and stone or kitchen and bath showrooms that need well-trained and professional sales associates.

In today’s competitive environment, selling is not just about product and price anymore. A productive sales associate must meet the customer’s expectations for top quality service, professional knowledge and a competent, pleasant sales experience. The Basicsenables a new-hire to develop important support skills and a more experienced associate to update their existing skills.

Written in a workbook format with lessons, illustrations, activities and tests, The Basics provides a self-managed program that can be completed in as little as eight hours of work time, spread over four weeks.

You can purchase this item hereor call 248/244-1275 to order by phone.

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