Dal-Tile Launches “Unique in the Industry” Warrany Program for Customers Who Use NTCA Five-Star Contractors
DALLAS, TX -- Dal-Tile Corporation is currently launching a new program nationwide to benefit tile installers who have attained the coveted NTCA Five-Star Contractor level of achievement in their craft and to also benefit their customers. The NTCA Five-Star Contractor title is granted by the National Tile Contractors Association (NTCA) to those NTCA members who have objectively demonstrated a proven track record of success in tile and stone installation and business management. Although Dal-Tile already offers strong warranties to all customers on all of their quality products regardless of who installs, Dal-Tile believes so strongly in the quality of workmanship offered by NTCA Five-Star Contractors that Dal-Tile is now choosing to provide longer warranties to customers on products that are installed by NTCA Five-Star Contractors. The new warranty program is just one more way that as the leading manufacturer in the industry, Dal-Tile is supporting qualified, superior installers.
“Dal-Tile is now offering end-users a five-year ceramic tile warranty and a 10-year warranty on porcelain products installed by a NTCA Five-Star Contractor,” said John Cousins, senior vice president of Dal-Tile Corporation. “These are outstanding warranties that no other tile manufacturer in the industry is offering to our industry’s NTCA Five-Star Contractors. The warranties apply to Daltile, Marazzi and American Olean products when installed in accordance with approved installation systems.
“One of the greatest challenges for the tile industry is the shortage of qualified installers,” Cousins went on to say. “As the industry stalwart, Dal-Tile believes in setting up our industry’s installation leaders for even greater success. These warranties not only make today’s NTCA Five-Star Contractors’ businesses more profitable, but they incentivize other installers to earn the NTCA Five-Star Contractor designation that represents proven excellence in craftsmanship. Dal-Tile is committed to continuing our legacy of equipping the installer community for success.”
“NTCA is excited about Dal-Tile’s warranty program,” added Amber Fox, NTCA Five-Star Program director. “It not only demonstrates Dal-Tile’s pledge to promote qualified labor; it shows they recognize labors’ contribution to the success of construction projects.”
Dal-Tile’s Midwest Regional vice president, Hilary Frank, who is also a NTCA board member, presented all details of the new warranty program to contractors at the NTCA Five-Star Contractor meeting in July in Montreal, Canada, which was hosted by Schluter-Systems.
“The warranty program is already up and running,” said Cousins. “For more information, visit daltilewarranty.com.”
To learn more about the NTCA Five-Star Contractor Program, visit www.tile-assn.com/page/FiveStar.