Custom Building Products has enhanced its customer service and technical support by offering Job Inspection Kits to its technical sales representatives.
Designed specifically for Custom’s regional technical sales representatives, the company’s new Job Inspection Kit puts sophisticated tools in the hands of its field professionals who conduct pre-inspections or troubleshooting analyses for contractors at jobsites - allowing them to identify in advance any problems or issues that could cause costly delays on an installation project.
The kit contains a variety of critical tools, including a hygro thermometer, temperature gun, moisture meter, rapid RH kit for concrete moisture testing, and a technical bulletin for use with customers prior to sealing.
“Our new Job Inspection Kit arms Custom professionals with the power to assess the potential for – and therefore often prevent – a variety of installation problems,” said Rod Sigman, Custom’s business development manager for technical installation and care systems. “These tools help detect concerns such as chemical contamination on slabs; the causes of premature sealer breakdown; temperature or humidity extremes that could impede proper installation or sealing; and other issues that could be costly in terms of both time and resources if not detected early. At Custom, we’re committed to ensuring the highest quality installations for our customers. This kit gives us a one-stop solution that will assist our field representatives in making sure that environmental factors such as contamination, temperature and humidity do not prevent the best results possible.”